Delivery & Returns
SHIPPING
We ship orders to your shipping address within 72 hours of order confirmation. To track your order click on the link provided in the shipping confirmation email. Tracking details will only be provided once your order is confirmed.
Orders can upto 5 days for delivery depending upon the location and country.
*For real time tracking updates, share your contact number and sign up for tracking while placing your order.
30-DAY RETURN POLICY
FREE RETURNS FOR INDIA & DUBAI ORDERS OVER $80*
*INDIA (excluding Jammu & Kashmir)
IN-STORE
Regularly-priced products: We accept returns on products that are in perfect condition in the 30 days following receipt of your order.
- All orders made in-store may only be exchanged or refunded at a Marvin Moo location.
- Your refund will be issued to the original method of payment used.
- We will not accept returns or exchanges once the 30-day grace period has elapsed.
- If you wish to exchange your Marvin Moo product, please visit us in-store so our expert teams will be able to help.
Merchandise purchased on sale (excluding recurring special offers and promotions such as our 1000 INR off, 50% off your second pair, and special “My Privileges” offers).
- All items purchased on sale in-store will be considered a final sale.
- No reimbursement or credit will be issued for items purchased on sale made at a Marvin Moo store.
- Marvin Moo takes every step to: should you require adjustments to your frames or lenses please visit us in store, as these will be performed by our in-store professional.
ONLINE
Regularly-priced products: We accept returns on products that are in perfect condition in the 30 days following receipt of your order.
- All orders purchased online can be exchanged or refunded at a Marvin Moo location or via customer service.
- Refunds will be issued to the original method of payment.
- We will not accept returns or exchanges on our products after the 30-day grace period has elapsed.
- Orders can be cancelled within 24 hours of receiving the order confirmation email.
- Refunds are processed and credited to the customer within 10 days of cancellation of orders.
Merchandise purchased on sale (excluding recurring special offers and promotions such as our 1000 INR off sitewide, 50% off your second pair and special “My Privileges” offers):
- If you wish to exchange your order, a store credit equivalent to the value of your purchase will be issued within 30 days upon the receipt of your order. No refund will be issued on the original method of payment.
- After 30 days: we will not accept any exchanges.
- If you wish to exchange your Marvin Moo product, please contact our customer service team or book an appointment in-store and our team will be able to help you out.
OTHER TERMS
- Please allow for 10 business days to process your request upon receiving your parcel.
- We will contact you via email to confirm the receipt of your returned package and proceed with the refund.
- If the cost of shipment was paid with the initial order then this amount is non-refundable. The refund will be issued to the same method of payment used at the time of purchase. We cannot issue a refund to a different card or alternate method of payment.
- If the merchandise was deemed a final sale at time of purchase, then we will not, under any circumstance, be able to provide you with a refund. It will be clearly outlined at time of purchase if a product is a final sale.
- Marvin Moo gift cards are non-refundable and cannot be transferred, exchanged or resold and cannot be redeemed for cash. If you return merchandise purchased with a gift card, the refunded amount will be issued in the form of an e-gift card that will be sent to you by email. If a second payment method was used for the item you wish to return, the refunded amount will be credit to your second payment method (such as another credit card or a debit card).
- We cannot repair glasses, replace lenses in other glasses frames, or accept glasses from our competitors.
- Please note that we can process only one return/refund per order. If you request to return more items, Marvin Moo will only cover the cost of the first return. Any additional return requested will be at your cost. Note that multiple items can be included in a singular return request.
- Marvin Moo reserves the right to refuse free shipping and/or returns to customers who abuse the free returns and refunds policy. Customers will be notified ahead of the shipment of their most recent purchase.
- Only Indian and Dubai orders of $80 or more qualify for free shipping and are subject to our return policy. Customers with orders under $80 will be responsible for shipping cost coverage for both purchases and returns.
- Marvin Moo is not responsible for additional custom fees.
HOW TO REQUEST A REFUND
- Log in to your Marvin Moo account by clicking on the top right-hand tab called MY ACCOUNT.
- If you are not logged in, you will have to enter your username and password.
- Click on MY ORDERS, on the left-hand side of the page.
- Click on DETAILS on the right side of the order you wish to return.
- Scroll down and click on the option to "CLICK HERE TO FILE A RETURN REQUEST" and fill out the form.
- Once all of the required fields are filled out, submit your request.
- You will receive an email instructing you on how to proceed.
TO RETURN YOUR PACKAGE
- Print out your shipping label.
- Make sure the products are in perfect condition.
- Include all of the original materials sent to you by Marvin Moo in your initial package: eyeglasses case, microfibre cloth, Marvin Moo design box, and ordered items.
- Please send your return in the same box originally shipped to you and tape the box securely. Do not return your glasses in an envelope..
- Marvin Moo reserves the right to refuse the return if products are damaged or missing.